Business Manager

Responsibilities

• Lead operations for the Île-de-France region across multiple sites (Opéra / Pierrefitte / Évry), with regular travel between offices.
• Manage and coach a team of around ten employees (mature teams): on-site presence, coaching, active listening, and performance support.
• Communicate strategy to operational teams clearly, concisely and pedagogically; unite the team and foster a collaborative spirit while adapting to individual needs.
• Develop and retain a direct client portfolio: client retention, growth with existing clients and business development.
• Work closely with the Key Account Manager (KAM) to address major accounts and strengthen client partnerships.
• Oversee delivery and recruitment for a high-volume temporary staffing operation (approximately 450 FTEs) and optimize order conversion rates.
• Ensure processes are followed and tools are used correctly within a structured and demanding environment.
• Monitor KPIs, analyze results and implement fast, concrete operational action plans.

Qualifications

• Proven management experience (preferably multisite and/or remote management)
• Experience in temporary staffing / high-volume operations (logistics, facilities, operations, front-line) is a plus.
• Active listening, consideration of feedback, coaching ability, energy, and capacity to facilitate growth.
• Results-oriented with KPI-driven management; ability to prioritize and make decisions.
• Strong commercial aptitude (business development + client retention) and ability to influence both internally and externally.
• Comfortable working with processes/tools and handling operational complexity.
• Responsiveness, sense of urgency, pragmatism and excellent interpersonal skills.
• Valid driving license (Category B) required.

Core Competencies

Demonstrates strong management capabilities in multisite operations, focusing on team coaching, client retention, and business development. Proficient in KPI-driven decision-making and operational optimization within high-volume staffing environments.