Business Analyst D365 F&O T&L

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Additional Information

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Avanade is committed to providing veteran employment opportunities to our service men and women.

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose‑built for business‑critical, leading‑edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

Create a future for our people that focuses on

• Expanding your thinking
• Experimenting courageously

Associate Manager, Digital Advisory / ERP Consultant (Japan)

Leading organizations’ – corporations, non‑profits, government departments, look to Avanade to help them make the most of their investment in Microsoft and to push the boundaries of digital innovation. The result? Interesting work that is well supported, always evolving and sure to keep you engaged and interested. Together we go beyond.

Microsoft D365 CE and Power Platform Solution Architect (Japan)

As a Microsoft D365 CE and Power Platform Solution Architect at Avanade, you will lead delivery engagements, providing expert services to solution and deliver large complex deals that span multiple technologies and offerings, including AI. You will lead the delivery team and provide Architecture guidance and direction leveraging your deep knowledge of Dynamics 365 CE, Power Platform and AI solutions. You are also seen as a technology leader within the Dynamics 365 and Power Platform community and you routinely share your knowledge on bleeding edge topics in community and internal events.

Key Responsibilities

Contribute across all phases of Avanade projects using both traditional waterfall and Agile delivery methodologies

Lead and assist with pre‑sales engagements, meeting tight timelines

Leverage technical expertise to architect, design and implement D365 CE, Power Platform and AI solutions. You will also be required to be hands‑on with Dynamics 365 CE and Power Platform

Liaise effectively between clients, IT staff, and business partners to ensure high quality and timely delivery

Assess client requirements and scope and recommend appropriate solutions

Design conceptual and technical architectures

Ensure project quality meets high technical standards

Partner with cross‑functional technology and design teams to ensure consistent, positive client interaction and solution delivery

Support the team in defining technical, non‑functional and operational requirements

Oversee the timely and effective resolution of client issues

Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision‑making related to work process

Travel as needed. You may be required to travel based on pre‑sales and project demands

Dynamics 365 CRM Support Engineer (Australia)

Avanade is growing, and we seek motivated and engaged technology people to join our Managed Services team delivering continuous value to our client’s businesses.

As a Dynamics 365 CRM Support Engineer, you bring strong customer engagement functional knowledge and hands‑on technical experience to our Shared Services team. This is a hybrid role — you’ll understand CRM business processes across Sales, Customer Service, Marketing and Field Service, while also being able to investigate, configure, customise and resolve technical issues across Dynamics 365 Customer Engagement and the Power Platform. You are energetic and passionate about using Dynamics 365 CRM to solve practical business problems and improve customer outcomes.

You will provide functional and technical support across active client environments, with a focus on Dynamics 365 CRM, Dataverse, model‑driven apps and Power Platform automation. You will act as a key point of contact for CRM‑related queries, configuration requests, user issues, integrations and low‑to‑medium complexity enhancements.

You must be an Australian citizen to apply; existing clearance will be viewed favourably.

Essential Functions

Provide day‑to‑day functional support for Dynamics 365 CRM applications, including Sales, Customer Service, Field Service, Marketing/Customer Insights and related Power Platform components

Analyse client issues and requests, translating them into functional specifications, configuration changes, automation opportunities or development requirements

Configure and support CRM processes across leads, opportunities, accounts, contacts, cases, queues, SLAs, knowledge management, work orders and customer journeys

Prepare and maintain functional design documentation, technical notes, test scripts, release notes and support runbooks

Facilitate workshops and triage sessions with clients to diagnose issues, confirm requirements and drive practical decisions

Support data migration, data quality, duplicate detection, security role changes and Dataverse configuration activities

Conduct functional and technical testing of configuration changes, customisations, integrations, patches and release items during sprint and release cycles

Manage and prioritise support tickets, ensuring timely resolution aligned to SLA commitments

Contribute to knowledge base articles and shared services documentation to improve team efficiency

Support SIT, end‑user training, UAT, release readiness and go‑live activities

Facilitate functional sessions and support status meetings with clients

Own service deliverables including documentation, test plans and support artefacts, taking personal ownership of deliverables and outcomes

Service Delivery Manager, Dynamics ERP F&O (Australia)

Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client’s businesses.

We are seeking a Service Delivery Manager experienced in Dynamics ERP F&O delivery to join our Shared Services Delivery Team . This role works in close partnership with our customers, ensuring high‑quality delivery and driving overall operational excellence.

You will play a pivotal role in maintaining the client relationship and being part of the broader team that supports our client’s environments. The ideal candidate will bring leadership capabilities along with a proven track record in successful service delivery.

Day to day, you will:

Act as the primary liaison for assigned clients, building trust and proactively overseeing their IT needs and client relationship.

Monitor service delivery, troubleshoot issues, and coordinate rapid resolution to maximise uptime and user experience.

Provide clients with regular service delivery reports, highlighting system health, service metrics, and actionable insights.

Grow revenue by identifying upselling and cross‑sell opportunities.

Cultivate long‑term partnerships with clients, vendors, and internal teams, acting as a trusted advisor for technology delivery.

Champion client interests and feedback within Avanade, driving service improvements and innovation.

Organise client meetings, business reviews, and educational events to enhance engagement and demonstrate value.

Follow delivery management and governance guidelines for managed service portfolio.

Drive contracts to utilise the relevant suite of delivery tools and systems to enhance delivery rigor.