Business Analyst

Position Overview

The Business Analyst will be a key contributor within the Business Analysis team, supporting client project delivery, product enhancement, and cross-functional collaboration between Support, QA, and Engineering. You will serve as a local point of contact for EMEA-based clients , while collaborating daily with the core project team based in Toronto .

This role requires strong communication skills, analytical thinking, and the ability to take initiative and work autonomously. We are looking for someone dynamic, fast-learning, and responsible, ready to engage in a cycle of continuous improvement and ownership.

Occasional assistance with customer support, including weekend rotations, may be required to ensure smooth platform operation.

Duties and Responsibilities

• Assist in gathering, analyzing, and documenting business and functional requirements for trading-related applications.
• Translate business needs into detailed user stories or functional specifications for development and QA teams.
• Act as a key liaison for EMEA-based clients , helping clarify needs and ensuring follow-through with the Toronto-based project team .
• Participate in functional testing and validation of new features or bug fixes.
• Support investigation of production issues and help with incident summaries and client communication.
• Prepare clear documentation, including workflows, release notes, and internal reporting.
• Collaborate with the Support team occasionally on weekend shifts when additional coverage is required.
• Take full ownership of assigned workstreams, drive tasks autonomously, and apply feedback iteratively.

Qualifications

• Bachelor’s degree in Business, Finance, Engineering, Computer Science, or a related field.
• 3 or more years of experience in a Business Analyst, Support Analyst, or related role (internships included).
• Excellent verbal and written communication skills in English .
• Strong analytical and structured problem-solving skills with attention to detail.
• Demonstrated ability to take initiative, work independently, and follow through on responsibilities.
• Comfortable working with cross-functional, international teams in a fast-paced environment.
• Familiarity with Agile methodologies and tools such as JIRA , Confluence , and basic SQL .
• Working knowledge of the FIX protocol and data formats such as JSON or XML .

Nice to Have

• Fluency in Arabic .
• Experience or knowledge in FX, cryptocurrency, or stock trading .
• Previous experience in client-facing or support roles.
• Ability to handle shifting priorities and remain adaptable under pressure.