Brand Ambassador EU

ZIMMERMANN is a global luxury fashion brand, founded in Sydney in 1991 by sisters Nicky and Simone Zimmermann. Renowned for its signature approach to sophisticated femininity, distinctive prints, and exceptional craftsmanship, the brand is present across Australia, Europe, the Americas, the Middle East and Asia.

Nicky Zimmermann’s creative vision and Simone Zimmermann’s strategic leadership have formed the foundation of the brand’s success. Their partnership – balancing design innovation with strong commercial direction – remains central to ZIMMERMANN’s identity and growth.

Today, ZIMMERMANN continues to redefine modern luxury with collections that celebrate self-expression. Grounded in Australian sun-soaked optimism, the brand resonates with women around the world. Our global teams are united by a shared commitment to creativity, quality, and evolving the brand with integrity and purpose.

At ZIMMERMANN, our people are at the heart of everything we do. We are committed to empowering talented individuals to build meaningful careers within an inclusive, collaborative, and forward‑thinking environment – where craftsmanship and innovation are celebrated, and individuality is valued.

The Opportunity

ZIMMERMANN is seeking a talented Brand Ambassador to join our Wholesale team, acting as the main liaison between our Paris Head Office and key wholesale partners : Le Bon Marché, La Samaritaine, Le Printemps, Galeries Lafayette Nice and Globus. Based in Paris and reporting to the Wholesale Majors Manager – EU, with reporting relationships to the President and VP of Wholesale – INT, you’ll play a key role in creating and cultivating brand awareness across our wholesale network.

This opportunity is ideal if you're motivated by client relationships, product expertise, visual standards and driving sales performance, and enjoy representing a global luxury brand within some of Europe's most prestigious department stores.

As Brand Ambassador you'll drive in-store business through customer interaction, product knowledge and visual merchandising, accountable for delivering the Visual Merchandising directives provided by the EU VM Manager. You'll manage the sales teams and organisation across three department stores and the brand's various corners, supporting Paris, Nice & Zurich wholesale, with mobility required between the five department stores.

Key Responsibilities

SALES

• Establish and cultivate strong relationships with the ZIMMERMANN sales team, personal shoppers, stylists and sales floor personnel to support overall door sales.
• Enhance the customer experience within the network to exceed sales goals by educating customers on the brand and product, and creating a personalised experience.

PRODUCT KNOWLEDGE

• Develop all client-facing seasonal training materials to support the Brand Ambassador program for the EU region.
• Execute seasonal clinics within all region doors to educate store teams on the brand, new collections and key product details including fabric, fit, trim, technology and styling.

VISUAL MERCHANDISING

• Work closely with the ZIMMERMANN VM Manager and Wholesale Manager to acquire visual merchandising plans for each account, providing wholesale-specific feedback to maximise the functionality of materials.
• Develop and distribute individual door VM directives for flagships, based on broader account materials provided by the VM Manager.
• Execute and maintain visual presentation to ZIMMERMANN standard, based on provided guidelines for merchandising, as well as steaming and general garment care.
• Develop relationships with visual merchandising teams within each door, leveraging the relationship to secure optimal stock placement and mannequin or window features.
• Develop relationships with stock teams to ensure new stock is placed on the floor expediently and in line with visual standards.
• Work closely with the VM Manager, VP of Wholesale and Wholesale Manager on optimal brand placement at a door level, monitoring visibility, brand adjacencies, and any extemporary opportunities.
• Distribute visual merchandising summaries to the Wholesale team with each store visit.

BUSINESS DEVELOPMENT

• Update by-door style selling for applicable accounts and analyse door-level selling as a team to highlight insights and opportunities.
• Monitor inventory levels in-store and coordinate with the Wholesale Manager to maximise productivity.
• Build positive partnerships with store and department managers, regularly discussing current business and opportunities.
• Identify and elevate in-store marketing opportunities to the Wholesale Manager and VP of Wholesale, including but not limited to sales or VM contests, personal shopping events, staff promotions or trunk shows.
• Identify issues and opportunities to maximise sales, including but not limited to store placement, events, inventory or customer acquisition, and work with the Wholesale Manager to create action plans that support growth.
• Report key findings on product feedback and customer needs to the VP of Wholesale, Wholesale Manager and President, providing relevant feedback on fit, pricing, sizing, print or any additional information, through proactive store visit reports.
• Review each door's sales performance at monthly intervals to monitor growth and opportunity, based on year-over-year sales volume.

HEALTH & SAFETY (WHS)

• Participate in the development of a safe and healthy workplace, complying with instructions given for your own health and safety and that of others, and adhering to safe work procedures.
• Ensure incidents, injuries or hazards are reported promptly and appropriately to Human Resources or a supervisor.

Key Performance Indicators

Drive and increase sales year-over-year across all wholesale doors.

Sell-Through Performance

Drive overall sell-through of each department (RTW & Swim) relative to targets.

Wholesale Network Relationships

Maintain and develop strong relationships within the Wholesale Network personnel across all partner stores.

Brand Culture & Spirit

Consistently embodies ZIMMERMANN's brand culture and spirit in all customer and stakeholder interactions.

VM Direction Adherence

Adheres to VM Direction while identifying new commercial opportunities across the network.

What You Will Bring

To succeed in this position, you will bring:

• 3+ years' experience working in luxury department stores, including Visual Merchandising experience and a proven track record of successfully prioritising and multi-tasking in a fast-paced environment
• A genuine passion for and understanding of luxury designer fashion
• Excellent interpersonal and communication skills, responding promptly to customer needs, soliciting customer feedback to improve level of service, and relaying detailed reports and feedback to Management
• A continual drive to find new ways to increase sales, promote and elevate the brand's presence, and enhance the customer experience
• A thorough working knowledge of MS Excel, MS Word and MS PowerPoint
• A high level of organisational and time management skills
• Comfort working autonomously as well as within a team environment
• Flexibility to travel and work across the Paris, Nice and Zurich department stores

Why Join ZIMMERMANN?

• Flexible work options that support balance and wellbeing
• Access to tailored development plans and learning opportunities
• Generous employee benefits and product discounts
• Clear pathways for career progression within a global organisation
• A collaborative, high‑performing, and inclusive team culture

ZIMMERMANN is an equal opportunity employer. We assess all applicants based on their individual capabilities, experience, and qualifications and are committed to fostering a diverse and inclusive workplace. If you have any support or access requirements, please let us know at the time of application so we can assist you throughout the recruitment process.