BPO & Quality Ops Lead — Outsourced Care Excellence

Evaneos is seeking a Business Partner Outsourced & Quality Ops Lead to ensure every customer interaction meets quality standards, whether by our BPO team in Madagascar or internal specialists. You own outsourced care performance, budget forecasting, and the QA design across L1-L3, driving cost-efficient scale without sacrificing service excellence.

Reporting to the Head of Customer Satisfaction & Operations, you will guide training, calibration, and cross-functional collaboration, building