Booking Advisor, F/M/NB Trilingual PT-FR-EN, Fixed-Term Contract

Benefits:

• A unique working environment : Immerse yourself in an international environment with countless opportunities.
• Structured working hours : Enjoy consecutive days off and overtime pay.
• Additional benefits : 13th month's salary and double pay on bank holidays (after one year's seniority).
• Convenient accommodation : Housing close to our parks, subject to availability.
• Commuting benefits : Reimbursement of 80% of the Navigo Pass, meal subsidies, and other discounts.
• Exclusive access : Enjoy our parks and the Disney+ platform.
• And many more benefits : Supplementary health insurance, training opportunities, recognition programs, exclusive events, parenting support, company concierge service, and more.

The Disneyland Paris Difference:

The Disneyland Paris Customer Relations Center (CRC) has over 450 employees dedicated to Sales and Customer Relations. Our team communicates in 7 different languages (French, English, Dutch, German, Spanish, Italian, and Portuguese ) via phone, email, and social networks. We are currently looking for talent speaking Portuguese .

Embark on a unique professional adventure:

Join a young and dynamic team and be part of a magical journey!

Your environment:

The CRC has over 450 employees dedicated to Sales and Customer Relations, communicating in 7 languages (French, English, Dutch, German, Spanish, Italian, and Portuguese ) via phone, email, and social networks.

Your Role:

As a Booking Advisor, you will embody Disney magic through various communication channels to support and enhance the experience of Disneyland Paris visitors. Your responsibilities will include:

• Identifying the needs of visitors and travel agents.
• Advising and informing them in Portuguese, French and/or English.
• Provide personalized sales solutions.

Your daily tasks:

• Telecommuting: Possible from Metropolitan France, up to a maximum of 10 days per month.
• Available positions: Fixed-Term contracts from July 2026 until end of March 2027.
• Next integration dates: July 1st 2026.
• Work schedule:
  • Alternating between 31-hour weeks (3 days off) and 39-hour weeks (2 days off).
  • Working hours: 9am to 7:45pm Monday to Friday, 9am to 6:00pm on Saturday. No work on Sunday.
• Compensation: Fixed + variable remuneration.

Advantages of Working at Disneyland Paris:

• Location: Situated at the gates of Disneyland Paris, the CRC is conveniently located at the Val d'Europe train station, a vibrant area 40 minutes east of Paris.
• Supportive environment: Newcomers are sponsored and guided by local management throughout the integration program.
• Comprehensive training: An 11 to 13-week training course combining theory and practice is held in Val d'Europe prior to the start of the position.
• Multicultural environment: Improve your language skills in a diverse workplace.
• Career growth: Plenty of opportunities for internal promotion and horizontal mobility.
• Employee Benefits: Enjoy recognition programs, access to Disney Parks, exclusive events, discounts, sports and festive events, parenting support, concierge services, and more.

Is this position for you?

• Are you interested in Customer Relations across different media (phone, email, social networks)?
• Are you a good listener and able to provide friendly solutions?
• Are you motivated by sales goals?
• Are you comfortable using multiple software programs and business tools simultaneously?
• Must have at least 2 years of experience in customer service, whether in a call center, travel agency, or hotel reception.

Language requirements:

• Portuguese: C1/C2 Mandatory
• French: C1/C2 Mandatory
• English: C1/C2 Mandatory

Ready to bring the Disney magic to life? Apply now!

Información adicional:

Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.

The use of a device equipped with a keyboard is strongly recommended to facilitate exchanges.

Please include your most recent resume.

Position is Fixed-Term.

Application Deadline: April