Billing & Collection Specialist (CDI) – La Garenne

Company

Cogent Communications is a global Tier 1 facilities‑based ISP, consistently ranked as one of the top five networks in the world and publicly traded on the NASDAQ under the ticker CCOI. Cogent specializes in high‑speed Internet access and Ethernet transport services, and its all‑optical IP network backbone offers one of the largest, highest‑capacity IP networks worldwide. The company delivers competitive bandwidth and superior customer support through end‑to‑end control of service delivery and network monitoring.

Role Overview

The Billing & Collection Specialist supports the end‑to‑end administrative processing of customer orders, billing activation, collections follow‑up, and service terminations. The role coordinates between Sales, customers, Accounting, and internal support teams to ensure accurate billing, timely collections, and effective handling of customer requests.

Contract Type

CDI

Job Type

Full time, 39 hrs/week (12 days RTT per year)

Reports to

Sales Admin Manager, La Garenne Colombes office

Work Schedule

Monday–Thursday 9am–6pm, Friday 9am–5pm

Essential Job Functions

• Review and validate customer orders received to ensure they can be processed correctly.
• Activate orders in the billing system once service delivery is completed.
• Manage collection activities and follow up on outstanding customer balances.
• Process service terminations, including stopping billing and communicating required information to relevant internal teams.
• Handle customer requests related to billing and administrative matters.
• Liaise with the Sales team, customers, Accounting, and other back‑office teams as needed.
• Help maintain accurate records and ensure administrative follow‑up is completed in a timely manner.

Minimum Job Requirements

• Education level: Bac to Bac+2, preferably in administration, accounting, business support, or a related field.
• At least 2 years of professional experience in an administrative, billing, collections, or customer support role.
• Fluent in French and professional English, both written and spoken.
• Spanish would be a plus.
• Strong attention to detail and accuracy.
• Good organizational and follow‑up skills.
• Ability to work independently and as part of a team.
• Proactive, reliable, and resourceful approach to work.
• Must have the legal right to work in France.

Work Environment

This is an in‑office position based in La Garenne Colombes, France.

Equal Opportunity Statement

Cogent Communications is an Equal Opportunity Employer.