Bilingual Support Manager - Level 1 and 2 Technical Help

Jobtailor in Paris is seeking a customer-focused support specialist to handle level 1-2 tickets via email, phone, and a ticketing tool. You will analyze, classify, and prioritize issues, resolving standard cases with templated responses while guiding users to FAQs.

You will also investigate technical tickets using logs, databases, and diagnostic tools, escalating complex cases to Product and Tech teams when needed. Collaboration with the Head of Support and cross-functional teams is essential.