Bilingual SaaS Customer Support Specialist

Shine, the financial copilot for freelancers and small businesses, is expanding its Customer Care team in Europe. As a Customer Support Specialist, you'll be the primary touchpoint for Shine Invoicing/Facture users, answering questions via email, chat, and phone with clarity and empathy.

You'll diagnose issues, guide users through the product, collect feedback, and help improve the customer journey while maintaining a high-quality, human experience across channels.