Bilingual Incident Manager - Technical Customer Operations

efficy Group in Paris is looking for an Incident Manager to join their growing Customer Operations team. In this high-visibility role, you will be the point of contact for external clients during production issues, managing incidents end-to-end and ensuring customer satisfaction.

The successful candidate will have over 5 years of experience in technical customer support or incident management, a customer-facing mindset, and excellent communication skills in both French and English.

The position offers a competitive salary, hybrid work policy, and a chance for career growth.