Bilingual CX Specialist (German/English) – Bike Insurance

Laka, a fast-growing bike-insurance company, is hiring for a Customer Experience role. You will be the go-to contact for general and claim-related inquiries, helping cyclists access fast, fair support and guiding them through claims and repairs.

The role emphasizes empathy, clear written communication in English and German, and collaboration with UK and NL teams to enhance the member experience. Remote-first with global offices in London and Bristol.