Bilingual Customer Care Team Lead

Lucis is seeking a Customer Care Team Lead in Paris to own the member experience end-to-end, stabilize operational metrics, and build a world-class support team from day one.

You will personally resolve inquiries via chat and phone, test the internal OS as a power user, design proactive care initiatives, and mentor a growing team as it scales.

This role rewards fast execution, empathy, and rigorous accuracy, with a startup mindset and close collaboration with product across the healthtech mission.