Banking Account Manager — Customer Success & Growth

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Customer Experience Project Manager | Viva Glint (English Required)

As a Senior Customer Experience Program Manager, you will play a key role in shaping the customer journey at Avanade, ensuring that Microsoft Viva solutions deliver measurable business value. You will support clients from onboarding through value realization, connecting employee experience, data insights, and organizational goals.

This role is critical in driving digital transformation, enabling clients to improve engagement, productivity, and outcomes through innovative, technology-driven solutions.

Join a team where your work directly impacts how organizations enhance employee experience and achieve business results. At Avanade, you will have the opportunity to grow your career, influence strategic decisions, and work with cutting‑edge Microsoft technologies.

• Meal or food allowance
• Multibenefits Card (up to Senior Consultant level)
• Medical and dental insurance
• Certifications and training
• Life insurance
• Avababy: pregnancy support and newborn kit
• Profit‑sharing program
• Childcare allowance
• Birthday Off policy
• For managerial roles: company car, parking, and fuel allowance

Responsibilities

• Serve as the primary post‑sales contact, leading onboarding, adoption, and customer lifecycle management
• Execute customer success strategies aligned with short‑ and long‑term business goals
• Deliver value reviews that connect Microsoft Viva solutions to business outcomes
• Monitor customer health, identify risks, and build actionable success plans
• Act as a trusted advisor to business and HR leaders on employee experience strategies
• Lead ROI discussions and support AI‑driven transformation initiatives
• Manage implementation and deployment of solutions such as Viva Glint
• Ensure data quality, governance, and compliance across platforms
• Troubleshoot complex issues and accelerate resolution through structured problem‑solving
• Coordinate internal teams to remove blockers and drive customer success
• Deliver workshops and training sessions to support adoption and continuous improvement
• Tailor engagement strategies based on each customer’s needs and context

Our talented Data & AI Practice is made up of globally recognized experts - and there’s room for more analytical and ambitious data professionals. If you’re passionate about helping clients make better data‑driven decisions to tackle their most complex business issues, let’s talk. Take your skills to a new level and launch a career where you can truly do what matters.

As a Data Engineer within our Data & AI Practice, you’ll leverage a client‑centric approach to translate our client’s business strategy into solutions and services that lead to successful, impactful outcomes. You’ll engage in solutioning and support on the most strategic opportunities, intervene in high‑risk complex deliveries, and contribute to shape the strategic direction around data architecture.

Key Responsibilities

Design, build, and maintain scalable data pipelines for efficient data collection, transformation, and storage.

Develop and optimize ETL/ELT workflows to integrate data from multiple sources into data warehouses or data lakes.

Ensure data quality and integrity through robust validation, cleaning, and monitoring processes.

Collaborate with data scientists, analysts, and business stakeholders to understand data requirements and deliver reliable solutions.

Implement and manage data storage solutions, optimizing for performance, scalability, and cost efficiency.

Monitor and troubleshoot data workflows, resolving issues to maintain high system reliability.

Support data governance, security, and compliance initiatives across the data lifecycle.

Document data processes, architectures, and best practices for ongoing knowledge sharing and team development.

Microsoft End User Compute (EUC) Engineer (Junior level)

Australia

Avanade is growing, and we seek passionate and driven technology professionals to join our team designing and delivering exciting solutions to transform our client’s businesses.

We demonstrate innovation and ambitiousness to achieve performance targets and establish Avanade as a leader in the Microsoft Platform and as a #1 Employer of Choice.

At Avanade, you’ll work at the forefront of Microsoft Modern Workplace delivery, helping clients real‑time secure, high‑quality digital workplace platforms. You’ll be part of a collaborative, inclusive team delivering complex solutions across enterprise and regulated environments.

As a Microsoft EUC Engineer you will deliver, and transition secure private cloud end‑user computing solutions using primarily Microsoft technologies. You will contribute to endpoint, device management, and application packaging workstreams for enterprise and regulated clients, working across project delivery and managed services engagements.

Key Responsibilities

Deliver endpoint and device management solutions using Microsoft Endpoint Configuration Manager (MECM/SCCM) and Omnissa Workspace ONE as unified endpoint management solutions that integrate access control, application management, and device security across any platform.

Implement & deploy Windows 11 Standard Operating Environments (SOE), including Autopilot, configuration profiles, compliance policies, and security baselines.

Execute the enterprise application packaging and deployment process, including:

• Win32 application packaging
• MSI, EXE, and PowerShell based installers
• Application detection logic, deployment rings, and rollback strategies

Integrate EUC solutions with security solutions leveraging Zero Trust device controls.

Contribute to high quality technical documentation, including HLDs, LLDs, build guides, and operational runbooks.

Be a member of the EUC workstreams end to end, supporting transition from project delivery into managed services.

Participate in technical workshops, gather requirements, and present solution designs.