Back Office Specialist

An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office. We are looking for a dynamic and proactive Back Office Specialist. In this role, you will play a crucial role in ensuring customer satisfaction by providing exceptional back-office support across order management, logistics, and administration. This is an excellent opportunity for someone who enjoys working in a fast-paced, collaborative environment and takes pride in delivering high-quality operational support.

Key Responsibilities

• Manage customer communications regarding orders, shipments, and general inquiries
• Process purchase orders, validate pricing, and manage acknowledgments using SAP
• Use the company’s internal ERP system (SAP) to perform daily operational tasks
• Coordinate and review import/export documentation: liaise with shipping partners, issue sales invoices, packing lists, and related documents
• Monitor stock levels and manage purchases from the headquarters
• Create and manage factory purchase orders in SAP to align stock with customer demand
• Work closely with the local warehouse to ensure timely arrivals and dispatches
• Maintain regular communication with the HQ Customer Care team to align on sales and purchase orders
• Generate and analyse sales reports
• Handle office supply management and oversee office equipment maintenance

Requirements

• Proactive, organized, flexible, and service-oriented personality
• Strong attention to detail
• Excellent time management skills and ability to multitask and prioritize
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), internet tools, and databases
• Experience with SAP (mandatory)
• “Can-do” attitude and willingness to take ownership
• Minimum 2–3 years’ experience in a similar role, ideally in a manufacturing or logistics environment
• Bachelor’s degree
• Experience with import/export processes
• Solid understanding of the full customer care cycle, from order to delivery
• Proficiency in French & English

Location: Paris, Rue Petrelle, 22

The position is offered as a full time role.