Back Office Gaming Support Specialist

Overview

Position based in Sofia, Bulgaria. We will assist you to relocate.

Description

We are looking for passionate Back Office Gaming Support Specialists with German to join our Game Support Team.

Responsibilities

• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

Qualifications

• Fluency in German and a good command of English
• Gaming experience — you have played games and you can relate to a player's concept, community, and mindset
• Player empathy and understanding a player's perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team's success

We Offer

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Note: The position is based in Sofia, Bulgaria, and relocation support is provided.