B2B Travel Agent

Position: B2B Travel Agent

Location: Paris, France

Work model: hybrid (4 days per month / 1 day per week in the

office!)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Provide high-quality travel support to customers via chat,

phone, and email

Manage hotel, flight, rail, and car bookings accurately and

efficiently

Analyse customer needs, urgency, and travel preferences to

deliver suitable travel solutions

Support users with self-service functionality on the client's

platform and mobile application

Maintain extensive supplier, destination, and travel system

knowledge

Handle complex itineraries, ticketing, reissues, cancellations,

EMD/MCO issuance, and PNR management

Ensure compliance with company travel policies, customer

procedures, and global travel regulations

Collaborate closely with internal stakeholders to resolve

travel-related issues and improve customer experience

Participate in team meetings, product updates, and

supplier/travel industry training sessions

Provide operational feedback to internal teams regarding

customer experience and process improvements

Maintain performance standards, attendance, SLA targets,

and operational KPIs within a fast-paced travel support

environment.

REQUIREMENTS:

Native/fluent in French, both oral and written. Fluent in

English (B2 or higher)

Previous experience managing bookings for corporate and

leisure travel clients within a Business Travel environment

Previous experience with using Sabre, Amadeus or Galileo

GDS modules, including ticketing, reissues, cancellations,

EMD/MCO issuance, and PNR management

Strong knowledge of complex itineraries, air fares, fare

construction, negotiated fares, and route deals

Experience with ARC and BSP market booking practices

Understanding of travel industry regulations and global

compliance requirements

Experience with NDC, low-cost carriers, and third-party

aggregators considered an advantage

Strong customer service and communication abilities

Ability to multitask and manage urgent travel-related

requests effectively

Comfortable working in fast-paced international travel

support environment

Working schedule: shift rotation, Monday to Friday from 07

AM – 07 PM. Days off: Saturday & Sunday; Bank holidays.

BENEFITS:

Opportunity to join a fast-growing international AI-powered

travel technology company

Hybrid working model

Collaborative and multicultural working environment

Exposure to innovative travel and expense management

technologies

Professional growth and development opportunities

Comprehensive healthcare and wellbeing support

Flexible time off and additional employee benefits

Modern office environment with in-office perks and team

activities

And much more!