B2B Ops Manager
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue , we’re on a mission to change that.
We help brands by democratizing best-in‑class operations: scaling faster while delivering a five‑star customer experience.
Since 2018, we’ve built a tech‑driven logistics platform powering 500+ brands — from fast‑growing DTC players to global names like MUJI, Aigle, and Cabaïa . With 110+ employees across Paris, Madrid, and London , our proprietary WMS (Warehouse Management System) Atlas , and a network of 7 warehouses across Europe , we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener .
Backed by $20+M in funding and trusted by the next generation of e‑commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
As Bigblue continues to grow its B2B activity alongside its historical B2C business, delivering a reliable service to our merchants is a key priority.
We are looking for a B2B Operations Manager to take over the role as the current manager transitions out. This position has end‑to‑end responsibility for B2B operations across the EU , including operational performance, service quality, and coordination across teams. The role combines strategic ownership and hands‑on execution, with direct people management. You will ensure that operational decisions and improvements are made with a clear understanding of merchant needs and expectations.
Key Responsibilities
- End‑to‑end ownership of B2B operations (EU scope)
- Own B2B operational flows across the EU, from order intake to delivery and post‑delivery topics
- Be accountable for B2B service quality, SLAs, and operational performance at EU level
- Monitor daily operations and resolve issues proactively
- Coordinate execution across warehouses, carriers, and external partners in multiple countries
- Act as the escalation point for complex or high‑impact B2B issues
- People Management
- Manage and develop the B2B operations team
- Set clear objectives, priorities, and expectations
- Support team development through regular feedback
- Contribute to hiring, onboarding, and team planning
- Cross‑functional leadership
- Coordinate B2B operational topics across Operations, Product, Tech, Sales, Account Management, and Customer Support
- Translate business and merchant needs into clear operational requirements
- Ensure alignment between operational execution and product or system changes
- Represent B2B operations in cross‑functional discussions
- Process and system improvements
- Identify operational gaps and areas for improvement at EU scale
- Lead improvements to processes and tools
- Work with Product and Tech teams on system evolutions impacting B2B operations
- Document processes and best practices
- Performance tracking
- Define and track B2B operational KPIs at EU level
- Share performance updates and lead action plans when needed
- Ensure follow‑up and continuous improvement