B2B Business Travel Consultant – GDS

Responsibilities

• Provide high-quality travel support via phone, email, and chat
• Manage hotel, flight, rail, and car rental bookings accurately and efficiently
• Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
• Support customers with self-service functionality across digital platforms and mobile applications
• Ensure compliance with travel policies, operational procedures, and global travel regulations
• Work closely with internal teams to resolve travel-related issues and improve customer experience
• Maintain strong knowledge of suppliers, destinations, booking systems, and travel industry processes
• Participate in internal training sessions, supplier updates, and operational meetings
• Provide operational feedback to improve processes and customer satisfaction
• Maintain SLA targets, quality standards, and operational KPIs within a dynamic support environment

Requirements

• Fluent French and good English communication skills (B2 level or higher)
• Previous experience within Business Travel or Corporate Travel environments
• Hands-on experience with GDS systems such as Sabre, Amadeus, or Galileo (essential)
• Strong understanding of ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
• Knowledge of complex itineraries, airfare construction, negotiated fares, and routing
• Understanding of ARC and BSP booking practices
• Experience with NDC, low-cost carriers, and third-party aggregators is considered an advantage
• Strong customer service and communication skills
• Ability to multitask and manage urgent travel requests effectively
• Comfortable working in a fast-paced international support environment
• Availability to work rotating shifts between Monday and Friday, 07:00 AM - 07:00 PM

ATS Optimization Keywords

Hard Skills

• GDS systems
• Sabre
• Amadeus
• Galileo
• ticketing
• reissues
• cancellations
• EMD issuance
• MCO issuance
• PNR management

Soft Skills

• customer service
• communication
• multitasking
• problem-solving
• operational feedback
• team collaboration
• adaptability
• attention to detail
• time management
• interpersonal skills