AVP, Service Line Administration

Department: 09124 GCMG AMS Administration: Corporate - Administration Operations

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Monday through Friday and as needed

Pay Range: $86.75 - $138.80

Major Responsibilities

• Participates as a member of Service Line senior management, providing leadership and subject matter expertise.
• Represents the Service Line in Division and Area initiatives related to access, teammate engagement, patient experience, and quality.
• Partners with leadership to evaluate, prioritize, and model financial impact of strategic programs and clinical initiatives.
• Leads monthly operational performance reviews, monitors budgets, analyzes variances, and implements corrective actions.
• Develops and implements annual business plans, growth strategies, and operational objectives aligned with Service Line and Area priorities.
• Oversees ambulatory services across the care continuum, ensuring clinical quality, patient safety, and operational efficiency.
• Builds and leads high-performing teams, fostering collaboration, engagement, and accountability.
• Supports program planning for new facilities and services; leads integration and optimization of operations and best practices.
• Partners with physician and nursing leaders to advance clinical programs and innovation.
• Leads negotiation, oversight, and management of physician contracts to ensure alignment with organizational objectives.
• Directly manages service line administrative leaders, including hiring, development, performance management, and disciplinary actions.
• Leads workforce strategy, including staffing, leadership development, and retention efforts.
• Collaborates on development and management of operating and capital budgets and long-term financial planning.
• Identifies and implements efficiency opportunities and value capture initiatives across sites of care.
• Monitors financial, quality, and operational performance metrics and drives continuous improvement initiatives.
• Champions patient safety, quality improvement, and patient experience efforts in partnership with clinical leadership.
• Supports development and implementation of new programs and services based on community and market needs.
• Partners with marketing and community relations to enhance access and awareness of services.
• May support academic mission by aligning clinical operations with research, education, and innovation initiatives.
• Leads talent management processes including performance management, succession planning, and team development.
• Ensures compliance with organizational policies, regulatory requirements, and ethical standards.

Education

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field.

Certification / Registration / License

• None required.

Work Experience

• Minimum of 10 years of healthcare administrative experience, including at least 5 years of progressively responsible management experience overseeing clinical operations or service lines.

Knowledge / Skills / Abilities

• Strong communication skills with ability to promote transparency and collaboration.
• Demonstrated expertise in healthcare planning, operations, and financial management.
• Proven ability to lead large, multispecialty service lines in a complex, matrixed environment.
• Exceptional relationship-building and change management capabilities.
• Strong analytical, problem-solving, and decision-making skills.

Physical Requirements and Working Conditions

• Standard office environment.
• Ability to operate equipment necessary to perform job duties.
• Regular travel throughout assigned Area(s).

Preferred Job Requirements

Education

• Master’s degree in Healthcare Administration, Business Administration, Public Health, or related field, or a terminal degree such as PhD, JD, or PharmD.

Certification / Registration / License

• Not specified.

Experience

• Not specified.

Knowledge / Skills / Abilities

• Not specified.

Disclaimer

All responsibilities and requirements are subject to modification to reasonably accommodate individuals with disabilities. This job description does not imply these are the only duties to be performed by the employee. Employees are expected to perform other job-related duties as assigned by leadership.