AV Technology Specialist

Department: 10010 IRCAD - Administration

Status: Part time

Benefits Eligible: No

Hours Per Week: 0

Schedule Details/Additional Information: Part-Time position to primarily cover evening and weekend events. Some weekday shifts will be available as well based on courses and events scheduled.

Pay Range: $28.55 - $42.85

Major Responsibilities

• Coordinate and assist with video conference activities utilizing the appropriate Unified Communications & Collaboration tools and services. Assist with setup and operation of video conferencing systems, as well as provide onsite or remote support for video conferences and events.
• Provide operational and technical support for all video conferences and applications including AV control systems and digital media platforms.
• Leads root-cause analysis of technical issues to achieve timely resolution of trouble tickets.
• Follows up with users to ensure problem resolution and develops supporting documentation of all activities.
• Perform various system upgrades and preventative maintenance tasks.
• Works directly with vendors to support the video conference service line.
• Maintains a thorough inventory of AV equipment and coordinates the repair and replacement of non-working, damaged and/or obsolete equipment.
• Updates and recommends processes and procedure changes to better assist team members utilizing the video conference service.
• Facilitate and conduct end-user training programs to enhance adoption and proficiency within the service line.
• Provides support that falls out of scope when requested or needed.
• Collaborates as part of a team in the planning and discussions with our business partners and customers to define scope, gather requirements and outcomes as part of a project or initiative.

Education Required

• Bachelor’s Degree in Computer Science or related (or equivalent knowledge).

Experience Required

• 1 year IT experience or equivalent training.

Knowledge, Skills & Abilities Required

• Basic written and verbal communications
• Basic research, analysis, design skills
• Basic understanding of infrastructure supported.

Physical Requirements and Working Conditions

• Requires callback support on regular basis
• Evening and weekend work
• Ability to lift up to 50 lbs

Preferred Job Requirements

Preferred Certification/License/Registration:

• CompTIA Tech+ certification

Preferred Education:

• BS in Computer Science or IS

Preferred Experience:

• 1 –2 years related experience

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate’s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.