ATR - Head of Customer Acceptance and Delivery Managers (H/F) - AVIONS DE TRANSPORT REGIONAL (A[...]

Overview

ATR is the world’s number one aircraft manufacturer in regional aviation, a joint venture between Airbus and Leonardo. We develop next‑generation turboprops and deliver air travel to communities and businesses in an innovative, sustainable and modern way.

Position

Head of CADM – Commercial Directorate, Fatima’s team (18 collaborators). Permanent employment (France: Class G14).

Responsibilities

• Manage a team of Customer Acceptance and Delivery Managers.
• Prepare and organize customer visits and buyback sessions in close cooperation with production groups.
• Follow up concession and QLB treatment progress.
• Serve as the technical focal point for customers during pre‑FAL, FAL and delivery phases.
• Organize periodic meetings with customers regarding technical progress, QLB treatment progress and customer rejections.
• Lead the delivery acceptance process on the technical side, in close cooperation with the Customer Program Director (CPD).
• Work closely with the CPD on major issues that may impact planning or require commercial negotiation.
• Generate feedback‑loop reviews with Quality to avoid repetitive items.
• Drive the feedback loop: implement corrective actions in close cooperation with FAL stations, production groups and support functions to avoid repetitions.

Qualifications

• Engineering or aeronautics studies.
• At least 10 years of relevant experience.
• Technical knowledge of aircraft architecture (knowledge of ATR products a plus).
• Previous experience managing a team.
• Experience in customer‑facing roles.
• Strong leadership and ability to balance ATR interests with customer requests.
• Fluency in English and French (Italian a plus).
• Ready to take off with us to connect communities and businesses.

Benefits

• Highly competitive compensation package (profit and success sharing, employee savings plan).
• Work‑life balance: remote working, 6th week of paid leave, additional days off for family events.
• Well‑being / health coverage (supplementary health and welfare).
• Career paths enabling skill development and professional project building.
• Wide choice of development programs for soft and hard skills.
• CSE: ATR (family and employee events) and Airbus CSE (travel, vacation camps).

EEO Statement

ATR is committed to achieving workforce diversity and creating an inclusive working environment. All applications are welcomed irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.