ATR - Head of Customer Acceptance and Delivery Managers (H/F) - AVIONS DE TRANSPORT REGIONAL (A[...]

About us

ATR is the world’s number one aircraft manufacturer in regional aviation, providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo. From the world’s largest cities to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way. If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!

People‑centric Leadership Profile

People Centric, Entrepreneurial, Inspiring, Exemplary, Innovative, Humble.

Position

Head of CADM – Commercial Directorate – based in Fatima’s team. The team comprises 18 collaborators.

Mission

• Manage a team of Customer Acceptance and Delivery Managers.
• Prepare and organize customer visits and buyback sessions in close cooperation with production groups.
• Follow progress of concessions and QLB treatment.
• Serve as the technical focal point for customers during pre‑FAL, FAL and delivery phases.
• Organize periodic meetings with customers regarding technical progress and QLB treatment progress.
• Lead the Delivery Acceptance Process on the technical side, in close cooperation with the Customer Program Director (CPD).
• Collaborate with the CPD on major issues that have potential impact on planning or require commercial negotiation.
• Generate feedback loop reviews with Quality to avoid repetitive items.
• Drive the feedback loop: implement corrective actions in close cooperation with FAL stations, production groups and support functions to avoid repetitions.

About You

• Engineering or aeronautics studies.
• At least 10 years of experience.
• Technical knowledge of aircraft architecture (knowledge of ATR products is a plus).
• Previous experience in managing a team.
• Experience in customer‑facing roles.
• Strong leadership and ability to find the best compromise between ATR interests and customer requests.
• Fluent in English and French (Italian is a plus).
• Ready to take off with us to keep connecting communities and businesses and to provide the best possible products and support to our customers.

Recruitment Process

• Fatima will contact you.
• Innovative and digital assessment.
• Interview with Fatima then with Mehdi, our HR recruiter.

What we offer

• Highly competitive compensation package (profit and success sharing, employee savings plan).
• Work‑life balance (remote working, 6th week of paid leave, additional days off for family events).
• Well‑being / health (supplementary health & welfare coverage).
• Career paths enabling employees to develop skills and build a professional project.
• Wide choice of development programs for soft and hard skills.
• CSE: ATR family events and Airbus CSE (travel, vacation camps).
• Diversity and inclusion: Over 1400 men & women with more than 35 different nationalities work together in our teams. ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Eligibility and Compliance

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company & Contract Information

• Company: Avions de Transport Regional (ATR) GIE
• Contract Type: Permanent
• Classe Emploi (France): Classe G14
• Experience Level: Professional
• Job Family: Leadership

Equal Opportunity Statement

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to