ATR - Head of Customer Acceptance and Delivery Managers

Job Description

We are looking for a Head of CADM to join our Commercial Directorate in Fatima’s team, a team of 18 collaborators.

About us

ATR is the world’s number one aircraft manufacturer in regional aviation, providing a new generation of turboprops. We are a joint venture between Airbus and Leonardo.

From the world’s largest cities to our planet’s most remote regions, our purpose is to deliver air travel to people, communities, and businesses in an innovative, sustainable and modern way.

If you strive for excellence, are driven by ambition, trust, and respect, then get your career off to a flighting start with ATR.

Our leadership profile is people‑centric, entrepreneurial, inspiring, exemplary, innovative, and humble.

We will work with passionate colleagues to make a difference in a human‑sized company with attractive advantages.

Your Mission

• Lead and manage a team of Customer Acceptance and Delivery Managers.
• Prepare and organize customer visits and buyback sessions in close cooperation with production groups.
• Track concessions and QLB treatments.
• Act as the technical focal point for customers during pre‑FAL, FAL, and delivery phases.
• Organize periodic meetings with customers regarding aircraft progress in terms of technical advancement, QLB treatment progress, and customer rejections.
• Lead the Delivery Acceptance Process on the technical side, in close cooperation with the Customer Program Director (CPD).
• Work closely with the CPD in case of major issues that impact planning or require commercial negotiation.
• Generate feedback loop reviews with Quality to avoid repetitive items.
• Drive the implementation of corrective actions in cooperation with FAL stations, production groups, and support functions to prevent recurrence.

About you

• Engineering or aeronautics studies.
• At least 10 years of experience.
• Technical knowledge of aircraft architecture (knowledge of ATR products is a plus).
• Previous experience managing a team.
• Experience in customer‑facing roles.
• Strong leadership and ability to find the best compromise between ATR interests and customers’ requests.
• Fluency in English and French (Italian a plus).
• Ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to customers.

What we offer

• Highly competitive compensation package (profit and success sharing, employee savings plan, etc.).
• Work‑life balance (remote working, 6th week of paid leave, additional days off for family events, etc.).
• Well‑being and health (supplementary health and welfare coverage, etc.).
• Career paths enabling employees to develop their skills and build a professional project.
• Wide choice of development programs for soft and hard skills.
• CSE: ATR (family and employee events) and Airbus CSE (travel, vacation camps).
• Diversity and inclusion: Over 1400 employees from more than 35 nationalities work together.

EEO Statement

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.