Associate Subscription Services Representative (Renewals) - France

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As our first onsite Associate Subscription Services Representative based in Paris, you will own the renewals engine for France, our strong revenue-generating region in EMEA.

In this role, you will:

• Own a large, strategic renewal territory representing one of the most significant revenue streams in EMEA
• Act as the central point of coordination for subscription and maintenance renewals
• Partner closely with Account Executives, Channel Partners, Finance, Deal Desk, Support, and Systems Engineering teams
• Drive customer retention, recurring revenue, and expansion opportunities
• Help establish and grow Everpure's local renewals presence in France
• Play a visible role in a fast-growing, high-impact organization where your work directly influences business results

WHAT YOU'LL DO

Drive Regional Revenue Retention

• Own and manage the full renewal lifecycle for the France territory
• Drive on-time contract renewals and recurring revenue retention
• Maintain a healthy and predictable renewal pipeline
• Develop territory-level renewal strategies and execution plans
• Identify and mitigate renewal risks before they impact revenue

Maximize Customer Lifetime Value

• Identify upsell, expansion, and co-term opportunities during the renewal process
• Partner with Account Executives to position growth opportunities
• Leverage installed base data to uncover additional revenue potential
• Support initiatives that improve customer retention and long-term value

Orchestrate Cross-Functional Execution

• Coordinate renewal activities across Finance, Deal Desk, Support, Sales, and Customer Operations
• Navigate complex internal processes to ensure smooth deal execution
• Research historical transactions and contract details to support renewal strategies
• Resolve issues that could delay bookings or customer outcomes

Enable Partner Success

• Work closely with channel partners to progress renewal opportunities
• Influence renewal outcomes through Everpure's partner-led sales model
• Build trusted relationships with key stakeholders across the partner ecosystem
• Support proactive renewal planning and engagement activities

Maintain Forecast Accuracy

• Track and manage all renewal activity within Salesforce.com
• Maintain accurate pipeline, forecasting, and territory data
• Review installed base and renewal reports regularly
• Provide visibility into upcoming risks and opportunities

Deliver an Exceptional Customer Experience

• Ensure a seamless quote-to-cash experience
• Resolve contract-related issues quickly and effectively
• Maintain a high level of responsiveness and professionalism
• Deliver a positive experience for customers, partners, and internal stakeholders

WHAT YOU BRING

• Renewals or Subscription Sales Experience
• Experience in renewals, subscription sales, maintenance contracts, customer retention, or recurring revenue environments
• Experience managing a territory, book of business, or revenue pipeline
• SDR or inside sales experience with meaningful renewals exposure will also be considered
• Proven ability to manage multiple opportunities simultaneously
• Strong Analytical and Systems Skills
• Experience working with Salesforce.com
• Strong numerical and analytical skills
• Ability to interpret reports, data, and business metrics
• Comfortable managing forecasts and pipeline reporting
• Experience with Google Sheets, Excel, or similar tools
• Collaborative Working Style
• Strong stakeholder management and communication skills
• Experience working across multiple functions and teams
• Ability to influence outcomes without direct authority
• Team-oriented approach with a willingness to support others
• Organization and Attention to Detail
• Excellent time management and prioritization skills
• Strong follow-through and execution discipline
• Ability to manage a high-volume workload with accuracy
• Detail-oriented approach to contracts, data, and reporting
• Adaptability and Learning Agility
• Coachable and eager to learn
• Comfortable operating in a fast-paced environment
• Able to adapt quickly to changing priorities
• Proactive in identifying opportunities for improvement
• Takes ownership and accountability for results

Language Requirements

• Business Fluent English/French (written and spoken)

Preferred Qualifications

• Experience within enterprise software, infrastructure, storage, cloud, cybersecurity, or technology organizations
• Experience working in a channel or partner-led sales environment
• Experience managing installed base or recurring revenue portfolios
• Knowledge of reporting, analytics, or data management tools
• Bachelor's degree or equivalent experience