Associate Director, Field Operations

Position Overview

The Associate Director of Field Operations ensures effective execution of sales strategies and operational processes. By focusing on operational priorities and minimizing distractions, this role drives alignment and efficiency across the assigned therapeutic area. This position provides support across multiple regions, allowing for a broad, enterprise-wide operational perspective. Additionally, this role may serve as an interim EL in support of SBD as needed.

Key Responsibilities

• Field alignment: Ensures consistency across call plans, targets, and Omnichannel initiatives to enhance sales force impact and resource allocation.
• Resource management: Oversees speaker programs, coaching platforms (e.g., FCRs), and SEP budgets to ensure alignment with business objectives.
• Meeting coordination: Plans and facilitates regional meetings, Fast Starts, and ELM by collaborating with stakeholders and ensuring resources are in place.
• Operational problem-solving: Resolves challenges related to market access pull-through, tool deployment (e.g., Veeva/CRM), and reporting systems to provide seamless support for the field.
• Upskilling and continuous learning: Drives field effectiveness by coordinating coaching programs and addressing capability gaps through targeted learning initiatives.
• Compliance Management: Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities.

Qualifications

• Bachelor’s degree required; MBA or advanced degree preferred.
• Minimum of 10 years of pharmaceutical sales experience, with a strong understanding of sales force operations and execution.
• Prior experience in field leadership roles such as first or second line leadership, regional operational and customer strategy roles or other field-based support roles preferred.
• Strong background in business operations, sales support, and resource management within a commercial pharmaceutical organization.
• Ability to focus on priorities and resolve operational issues effectively.
• Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency.

Competencies

• Accountability for Results: Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving: Make decisions considering the long‑term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity: Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication: Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration: Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development: Play an active role in professional development as a business imperative.

Minimum $157,700.00 - Maximum $235,750.00, plus incentive opportunity. The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.

Application Deadline: This will be posted for a minimum of 5 business days.

Benefits

Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request.