Associate Director, Client Growth & Transformation

The Associate Director, Client Growth & Transformation is responsible for defining, launching and scaling strategic growth programmes that accelerate revenue growth, client value creation and AI-led business transformation across Avanade's highest-potential accounts.

This role sits at the intersection of growth strategy, sales transformation, sales productivity and commercial execution.

The successful candidate will identify emerging growth opportunities, translate them into repeatable programmes and drive global adoption through influence, analytics and executive stakeholder engagement.

The role will initially focus on establishing and scaling programmes such as MVC and future strategic growth initiatives that help Avanade deepen client relationships, increase wallet share, accelerate AI opportunity creation and strengthen market differentiation.

This is a highly visible role that works across Sales, Marketing, Solution Areas, Delivery, Microsoft and Accenture leadership teams to shape Avanade's next generation growth model.

Key Accountabilities

Growth Strategy & Programme Development

• Define and own strategic growth programmes that accelerate revenue expansion across Avanade's highest-potential clients.
• Identify emerging growth opportunities, market trends and client needs that can be translated into scalable growth motions.
• Build business cases, programme roadmaps, governance models and success measures for strategic growth initiatives.
• Develop repeatable frameworks, methodologies and operating models that can be deployed globally.
• Identify opportunities to improve sales productivity, reduce commercial friction and increase seller capacity through process, tooling and programme innovation.
• Design scalable growth motions that improve both revenue outcomes and sales efficiency.

Client Growth & Portfolio Expansion

• Design programmes that increase client relevance, strategic engagement and long-term account growth.
• Partner with Sales Leaders and Client Account Teams to improve growth outcomes across priority accounts.
• Create structured approaches to account expansion, cross-sell, upsell and AI-led business transformation opportunities.
• Ensure growth programmes are aligned to client needs, commercial priorities and market opportunities.

AI-led Growth Transformation

• Help define how AI reshapes account growth, customer engagement and go-to-market execution.
• Develop AI-enabled growth motions that improve account penetration and opportunity generation.
• Partner with Microsoft and internal AI leaders to incorporate emerging AI capabilities into client growth programmes.
• Drive adoption of innovative growth approaches that position Avanade as a leader in AI-powered business transformation.

Programme Leadership & Execution

• Lead the design, pilot and global rollout of strategic growth initiatives.
• Establish programme governance, measurement frameworks and reporting mechanisms.
• Monitor performance against business outcomes and continuously optimise programme effectiveness.
• Drive adoption across Areas and Markets through influence, communication and stakeholder engagement.
• Drive continuous improvement of programme effectiveness, sales efficiency and business impact.

Executive Stakeholder Management

• Partner with Area Sales Leaders, Industry Leaders, Marketing, Customer Success and Strategy teams to drive alignment.
• Build trusted relationships with Microsoft and Accenture stakeholders to maximise joint growth opportunities.
• Prepare executive recommendations, business cases and strategic reviews for senior leadership.
• Facilitate cross-functional decision making on critical growth initiatives.

Qualifications

Knowledge, Skills & Abilities

• Strong commercial and growth mindset with a demonstrated ability to turn strategy into measurable business outcomes.
• Experience designing and scaling complex transformation or growth programmes.
• Strong executive communication and stakeholder management skills.
• Ability to influence senior leaders across matrixed global organisations.
• Analytical and data-driven approach to decision making.
• Strong programme leadership and change management capabilities.
• Experience developing business cases, operating models and governance frameworks.
• Ability to navigate ambiguity and create clarity in rapidly evolving business environments.
• Strong understanding of sales, account management and customer growth principles.
• Strong understanding of sales productivity drivers, operating model design and commercial process optimisation.
• Ability to balance revenue growth objectives with efficiency, scalability and ease of execution.

Experience & Qualifications

Preferred Experience

• 8-12+ years of experience in strategy, growth, transformation, consulting, sales strategy or business performance leadership roles.
• Experience leading global or large-scale strategic programmes.
• Experience working in professional services, consulting, technology, cloud or AI-driven businesses.
• Experience working directly with senior executives and cross-functional leadership teams.
• Demonstrated track record of driving growth, transformation or business performance improvement.

Highly Valued

• Experience within Microsoft, Accenture, Avanade or similar partner ecosystems.
• Knowledge of account-based growth strategies and customer value programmes.
• Experience developing AI-related growth, transformation or go-to-market initiatives.
• Experience building and scaling new strategic capabilities.

Leadership Expectations

The Successful Candidate Will

• Think strategically and execute pragmatically.
• Demonstrate strong commercial curiosity and market awareness.
• Influence through expertise, credibility and collaboration.
• Champion innovation and continuous improvement.
• Build alignment across diverse stakeholder groups.
• Use data and insights to drive business decisions.
• Model Avanade's values, leadership behaviours and commitment to client success.

Success Measures

Success In This Role Will Be Measured Through

• Revenue growth from strategic growth programmes.
• Expansion of wallet share within priority accounts.
• Pipeline creation and conversion resulting from programme initiatives.
• AI opportunity generation and growth.
• Client engagement and customer value outcomes.
• Programme adoption and execution across Markets and Areas.
• Return on investment of strategic growth programmes.
• Stakeholder satisfaction and executive confidence.

What Success Looks Like

Within 12 months

• MVC and associated growth programmes are operational globally.
• Clear measurable impact is demonstrated against pipeline, growth and client engagement objectives.
• Growth programme governance, measurement and operating rhythms are established.
• Priority stakeholders view the programmes as a critical component of Avanade's growth strategy.

Within 24 Months

• Avanade has established a repeatable growth engine for its most valuable clients.
• MVC and successor programmes are embedded across the business.
• AI-led growth motions are driving measurable revenue expansion.
• Client engagement is deeper and more strategic.
• Growth is increasingly driven through scalable, data-driven programmes rather than individual seller effort alone.
• Avanade is recognised by clients, Microsoft and Accenture as a leader in AI-powered business transformation.