Associate Account Manager (Paris)

About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide, Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace. Beauty and wellness businesses and professionals use an all‑in‑one platform to manage their entire operations with intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly, facilitating appointment bookings, point‑of‑sale, customer records management, marketing automation, loyalty, beauty product inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging online bookings and automated marketing through mobile apps and advanced integrations with major tech brands, including Instagram, Facebook and Google.

Salary: €38,000 - €45,000 base per year + up to €10,000 OTE.

Role Overview

Reporting directly to the Account Manager Team Lead, you will be accountable for building relationships and driving monetisation of the Fresha platform. This is a great opportunity for someone who thrives in a fast‑paced, changing environment, works autonomously, enjoys challenges, and wants to make an impact.

All Fresha employees work from our dog‑friendly office in London five days per week. HQ: The Bower, 207‑211, Old St, Tower, London EC1V 9NR.

Commercial Growth

• Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating Partners on the value of the Fresha platform.
• Proactively introduce, educate and convert Partners to Fresha’s payments solution.
• Optimise listing content and availability competitiveness on the marketplace to maximise conversions.

Relationship Building

• Serve as a dedicated advisor for a pool of Partner accounts, assisting them on their journey to product adoption.
• Advise Partners on suitable product selection based on their needs and specifications.
• Build strong partner experiences through video meetings and effective communication of Fresha features and benefits.
• Build key internal relationships with Sales and Onboarding teams to ensure smooth transition and handover of Partners through their journey.
• Collaborate with Product teams to provide product feedback to help enhance future releases.
• Use consultative sales techniques to understand customer needs, upsell and cross‑sell the Fresha Platform.

What we are looking for

• 1+ year of experience delivering commercial outcomes from an Account Management role.
• Demonstrated ability to effectively close deals, negotiate and convert opportunities.
• Commercial motivation with adaptability to achieve targets.
• Proven experience in using and analysing data and reporting effectively to improve commercial outcomes.
• Proactive, inquisitive, with a desire to consistently learn and improve.
• Previous outbound call or related sales experience preferred.
• Excellent written, verbal and presentation skills.
• Creative thinking and problem‑solving mindset.
• True hunter and relationship builder.
• Team player, willing to assist the team when required.
• Self‑starter with a proactive approach.

Added Bonus

• Fluency in French, English and another language (bonus).
• Experience within the beauty and wellness industry.

Inclusive Workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability or any other legally protected characteristic in the location in which the candidate is applying.

If you have accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.