Associate Account Manager

About Us

Dream Big. Go Beyond. Be Unstoppable. Kyriba is a global fintech leader empowering CFOs and finance teams with cloud‑based treasury, payments, risk management and working‑capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. We’re on a mission to become the most sought‑after cloud technology company globally.

Job Overview

As an Associate Account Manager (AAM) – an entry‑level opportunity designed to propel you toward senior roles like Account Manager or Account Executive – you’ll play a vital role in driving customer success, growth, and retention.

Responsibilities

• Align with Account Managers to set account portfolio strategy, maximize and protect revenue through weekly 1:1 and quarterly territory planning.
• Manage smaller‑dollar transactions such as adding banks, users, etc., including the creation and delivery of change orders in coordination with the AMs.
• Generate and mature pipeline for customer portfolio through interactions (meetings, emails, etc.) and campaigns with AMs/AM Leadership.
• Support AMs with a "divide and conquer" mentality to ensure all customers are properly supported and expansion opportunities are maximized.
• Coordinate consulting services scope and pricing for ad‑hoc professional services needs.
• Participate and support key events led by customer‑facing roles (AM, SAM, Product) such as Executive Business Reviews, strategic meetings, demonstrations, support cadences as needed.
• Partner with cross‑functional teams (Sales, CEEs, Support, Professional Services, Product, Marketing) to ensure a smooth customer experience.
• Prepare and review renewal audits ahead of renewal timeframes (2+ quarters before contract expiration).
• Work with Renewal team to strategize renewal options and prepare/write QBRs to review goals, achievements, and plans.

Qualifications

• 2‑3 years of customer‑facing experience in SaaS, Sales, BDR, or Customer Success.
• Ability to manage up to 40+ change orders or client inquiries simultaneously.
• Quick learner, adaptable to new tools and technologies.
• Proficiency in MS/Google tools: Word, PPT, XLS.
• Proficiency in Salesforce or comparable tool.
• Passionate about building relationships and working directly with customers.
• Comfortable managing conflict, escalation, and working in a changing environment.
• Target‑driven and able to travel up to 20%.
• Degree in Finance, Accounting, Treasury, Business Management, or equivalent (preferred).
• Background in Treasury, Cash Management, or equivalent (preferred).

Compensation

Annual base salary range: €40,810.00 – €51,625.00 (full‑time). Variable compensation and long‑term incentives may apply. Salary may progress beyond this range based on performance.

Values

• Think Big & Constantly Innovate – think big, embrace change, and continuously evolve.
• Put Customers’ Outcomes First – deliver highest value with end‑to‑end care.
• Act with Integrity – personal responsibility, respect, honesty.
• Work as One Team – collaborate and share successes.
• Strive for Excellence while Having Fun – continuous improvement and professionalism.

Equal Opportunity Employer & Accessibility

Kyriba is an equal opportunity employer. We are committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. If you need a reasonable accommodation at any point in the application or interview process, please submit a request.