Associate Account Manager

Responsibilities

• Align with Account Managers to determine the strategy for your account portfolio, maximizing and protecting revenue through weekly 1:1 and quarterly territory planning.
• Manage smaller dollar transactions such as adding banks, users, etc., including the creation and delivery of change orders in coordination with AMs.
• Generate and mature pipeline for the customer portfolio through meetings, emails, and campaigns coordinated with AMs and AM Leadership.
• Support AMs through a "divide and conquer" mentality to ensure all customers are properly supported and expansion opportunities are maximized.
• Coordinate consulting services scope and pricing for ad‑hoc professional services needs.
• Participate and support other key events led by customer‑facing roles (AM, SAM, Product) such as Executive Business Reviews, strategic meetings, demonstrations, and Support Cadences as needed.
• Partner with cross‑functional teams (Sales, CEEs, Support, Professional Services, Product, and Marketing) to ensure a smooth and consistent customer experience.
• Prepare and/or review and analyze renewal audits in advance of renewal timeframes (2+ quarters ahead of contract expiration).
• Work with the Renewal team to review renewal packets and strategize with the account management team on renewal options.
• Compliment the services of the AM without duplicating efforts or meeting attendance.
• Prepare and deliver Quarterly Business Reviews (QBR) to review goals and achievements from the previous quarter and plan for the upcoming quarter.

Qualifications

• 2–3 years of customer‑facing experience, preferably in SaaS software, sales, BDR, or customer success.
• Ability to manage up to 40+ change orders or client inquiries simultaneously.
• Quick learner who can adapt to new tools and technologies.
• Proficiency in MS/Google tools: Word, PowerPoint, Excel.
• Proficiency in Salesforce or a comparable CRM tool.
• Passion for building relationships and working directly with customers.
• Comfortable managing through conflict and escalation.
• Ability to thrive in a fast‑changing environment of a growing team and organization.
• Comfortable being measured to targets.
• Willingness to travel up to 20% for onsite client visits or events.
• Strong interpersonal skills and ability to work with diverse teams.
• Degree in Finance, Accounting, Treasury, Business Management, or equivalent preferred.
• Background in Treasury, Cash Management or a related field is preferred.

Compensation

For new hires, the annual base salary range for this role is €40,810.00 – €51,625.00 on a full‑time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (e.g., performance bonus or commission‑based plan) and a long‑term incentive. The final package will be determined by factors such as skills, experience and qualifications.

Kyriba also offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

EEO Statement

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.