Assistant Store Manager (m/f/x) München in Full Time

Responsibilities

People

• Managing, developing and coaching employees, including employee appraisals
• Recording and maintaining team absence records
• Induction of new employees and organization of training courses
• Implementation of floor management
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA

Commercial Performance

• Responsibility for achieving monthly and annual sales targets including year-on-year sales growth
• Ensuring excellent customer service and alignment of the team with the customer
• Carrying out the morning briefing and shift handovers
• Ensure that we regularly surprise our customers, e.g. by organizing beauty classes in different areas, animating the hub and creating weekend looks
• Updating the visual merchandising and implementing updates and animations
• Ensuring order and cleanliness on the sales floor
• Analyzing the key figures for the respective sales categories and deriving sales activities
• Operations
• Creating the daily staff planning and coordinating employees on the store floor (zoning)
• Carrying out inventories to ensure optimum availability of goods
• Complete merchandise management, from receiving to proper storage, booking out, returns and tester management
• Responsibility for the proper opening and closing of the store, including cash register closing
• Reporting and tracking of maintenance and merchandise issues
• Deputizing for the Store Manager in case of absence
• Responsible for store operating according to Sephora Audit rules

KPIs

• Stock availability & replenishment efficiency
• Compliance with operational routines
• Development of the category
• Control of retail key figures such as MS, IPT, AVB, CR, number of services
• Inventory on schedule
• Additional tasks related to the daily business

Personal Skills

• Strong leadership and coaching skills
• Customer-focused and business-driven mindset
• Reliable, hands‑on, and solution‑oriented
• Excellent communication and delegation abilities
• Positive attitude and ability to inspire others
• Structured work ethic

Experience & Technical Skills

• At least 3-4 years' experience in retail, preferably in the beauty sector
• Previous management and team leadership experience and emphatic management style is required
• Enjoy dealing with customers and developing employees
• Analytical and commercial working methods
• Strong hands‑on mentality and presence on the sales floor
• Basic knowledge of SAP and Excel is an advantage
• Good knowledge in English and native language of the country
• Acts people oriented
• Shows creativity and drives innovation
• Strives for excellence

Benefits

• Rewarding Compensation , that reflects your value - with an attractive salary package designed to recognize your skills and dedication.
• Generous time off , so you can recharge, explore and live fully - because true performance comes from balance and well‑being.
• A 4-day workweek , because balance fuels brilliance.
• Benefits that empower . From staff discounts to fitness partnerships, supporting your lifestyle both inside and outside of work.
• Security for the future . Through a robust company pension plan that invests in your long‑term peace of mind.
• Growth that empowers . Through a culture of continuous learning, supported by dedicated trainings and further education opportunities, that help you grow personally, advance professionally and stay ahead in your field.
• Community , in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment , learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfillment . From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.