Assistant/e ADV Export - F/H

Overview

France Air is a French company specializing in indoor air quality solutions. Part of the Airvance group, the company operates in 15 countries with 1,900 employees and a €500 M revenue, and is a leading player in the European market for air‑handling and building insulation systems. The position involves ensuring client satisfaction by managing the operational interface between the company and its customers.

Responsibilities

• Validate the client order’s validity and compliance.
• Enter orders into the ERP system.
• Organize shipment flows and proactively manage any lead‑time changes.
• Communicate by phone to inform clients about order status, possible deadline changes, and delivery updates.
• Create purchase orders for suppliers while following procedures and proposing the best solution to improve customer service and optimise flow.
• Track procurements until the goods are correctly received.
• Verify supplier receipt confirmations against purchase orders (items, prices, deadlines) and address anomalies.
• Plan and organise material delivery while ensuring agreed deadlines with the client.
• Handle disputes and RMA for exports and solutions, issuing invoices and credit notes.
• Inform clients whenever there is a change in the order deadline.

Qualifications

• Holder of a BAC +2 in administration or commerce.
• Significant experience in a similar function within an industrial or supply‑chain environment.
• Strong relational skills and mastery of remote client‑relationship rules; responsiveness and rigor are essential.
• Comfortable using an order/commerce management software.

Benefits

• Work at the company headquarters in Beynost, 15 minutes from Lyon and accessible by TER.
• Integrated onboarding and training programme upon arrival.
• Flexible working hours: 12 RTT days, flexible schedules, and up to 6 days per month of teleworking.
• 75 % reimbursement of public transport costs.
• Meals vouchers (€11.70) plus a participation/interest bonus and a family health plan.
• Additional perks include a concierge, company nursery, dynamic CSE, regular company events, and fruit distribution twice a week.

Toutes nos offres sont ouvertes aux personnes en situation de handicap.