Assistant Digital Client Advisor - Stage F/H

Assistant Digital Client Advisor - Stage F/H

Join to apply for the role at Christian Dior Couture.

From the House of Dreams to the House of Talents

« Quoi que vous fassiez - pour le travail ou le plaisir - faites-le avec passion ! Vivez avec passion... » Christian Dior fut le couturier du rêve. Dès la fondation de sa Maison en 1947, marquée par la révolution du New Look, il métamorphose ses songes en de merveilleuses créations. Son esprit visionnaire n’a eu de cesse de magnifier les femmes du monde entier, inspirant aujourd’hui et plus que jamais ses successeurs. « Le tissu est le seul véhicule de nos rêves (…). La mode, en somme, est issue d’un rêve, et le rêve, c’est une évasion », écrivait-il dans son ouvrage Je suis couturier.

Missions

• Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service to resolve client issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
• Escalate any client issues that require further resources to the appropriate supervisor to ensure resolution is satisfactorily completed.
• Ensure all client communications are handled in line with Dior policies and processes.
• Demonstrate brand awareness, storytelling and product knowledge when communicating with clients.
• Pay particular daily attention to all personalization actions that will enrich the relationship with our customers.
• Ensure qualitative monitoring and updating customer information to retain actual customers and detect new high potential ones.
• Drive to achieve and exceed planned KPI’s (sales, clienteling, client experience).
• Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.
• Develop excellent working relationships within the Dior network.

Profil – Requirements

• Bac+2 required from a higher education.
• Previous experience in luxury (client service, boutiques, hotels, or concierge).
• Languages: English plus a mandatory additional language (French, German, Italian, Spanish, Dutch, Portuguese, Arabic C2 level).
• Proficient in Microsoft Office; Salesforce knowledge a plus.
• A passion for Christian Dior and our collections; strong sales negotiation skills.
• Able to multi-task and prioritize competing tasks; able to work a varied schedule.
• Clear demonstration of a client-first mind‑set.

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