Arnaud MARIN

Head of Revenue Manager for six hotels for the Grape Hospitality Group in Lille.

It’s hard to resume the Revenue Management job when you know the multitude and diversity of tasks that I carry out in a single day.

Let’s just say that it’s up to me to make figures give up the information they have so that they can predict the future and allow me to drew up the best strategies in performance each and every day, in terms of turnover in the hotels’ rooms division.

Two other levers that must be watched over and analyzed: distribution and e‑reputation. The idea is to be able to determine and then, who to sell to and how.

As for e‑reputation, stakes are really high when you see the ramp up of digital power. A poor classification would definitely impact the hotel’s turnover.

Responsibilities

• Studying changes in reservations and monitoring hotel results
• Steering Revenue Management tools and defining the strategy to be applied
• Analyzing market share that competition has and carrying out price intelligence
• Studying upcoming events and calculating their yearly impact
• Drawing up estimated budgets for the rooms division activity

Qualifications

• You have to really love working with figures and analyzing them
• An unlimited professional curiosity: the economy, geopolitics, tourism, new technologies, international business, the hospitality industry…
• You have to love challenges and be able to assess what you’ve done

Benefits of the Role

• Being at the heart of strategic decisions
• Each month we turn the counters back to zero and there are new challenges
• The diversity required
• The ultimate goal is complete customer satisfaction