Applications Systems Specialist I - EHRA

Applications Systems Specialist I (NS)

Salary Range: $87,617 - $131,426

Job Overview

The Digital Experience & Accessibility Specialist provides consultation, guidance, and technical expertise to support enterprise digital experience initiatives that help state agencies and local governments deliver accessible, effective, and user-centered digital services. Serving as a subject matter expert in digital accessibility, digital experience, and web strategy, this position provides consultation and technical expertise to improve the quality, usability, accessibility, and performance of government websites and digital services.

As a member of the Digital Services team, the position supports the implementation of new websites and services on the State’s Digital Commons enterprise Drupal platform. Responsibilities include analyzing business requirements, collaborating with agency stakeholders and technical teams, configuring platform solutions, and ensuring websites meet enterprise standards for accessibility, usability, security, and content quality. The role also evaluates complex websites and embedded applications, identifies opportunities for improvement, and develops practical recommendations that enhance the overall digital experience.

Key Responsibilities

• Provide consultation, guidance, and technical expertise to support enterprise digital experience initiatives that help state agencies deliver accessible, user-centered, and effective digital services that comply with the NC Accessibility and Usability Standard, WCAG, Section 508, and ADA requirements.
• Conduct accessibility audits of websites and web applications using automated and manual testing methods and provide actionable recommendations for remediation.
• Partner with agency teams and developers to integrate accessibility and usability throughout the design, development, and content lifecycle.
• Support the strategy, enhancement, and ongoing operation of the enterprise Drupal Digital Commons platform.
• Participate in the design, testing, validation, and deployment of new platform features and enhancements.

Preferred Qualifications

• Knowledge of digital accessibility and compliance requirements, including WCAG, ADA, and digital inclusion best practices.
• Comprehensive understanding of specialized computer development languages, programming languages, coding processes, and security measures.
• Strong communication, consulting, and facilitation skills, including the ability to translate complex technical and strategic concepts into clear, actionable guidance for both technical and non-technical audiences.

Minimum Education and Experience

• Bachelor’s degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development;
• Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development;
• High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.