Application Support Technician F/H

The Opportunity

Within the Technical Department, you will join and strengthen the Application Support team. You will contribute to Level 2 support and ticket management, perform data quality checks, and participate in application testing and validation for our clients, in compliance with ITIL procedures and SLAs.

Key Responsibilities

• Ensure the technical compliance of systems based on specifications provided by US teams or partners.
• Provide Level 2 support to users of these products across Europe.
• Participate in testing phases prior to production deployment and oversee maintenance operations.
• Monitor and control the quality of data ingested into our data warehouse based on defined metrics.
• Coordinate issue resolution with our US teams (developers, architects, etc.).
• Develop expertise on these products and share knowledge with internal teams.
• Implement and ensure the operational follow-up of Catalina’s centralized applications.

Qualifications

Technical Skills

• Windows, Microsoft Office, and Linux environments.
• Experience with bug tracking and ticketing tools such as JIRA.
• SOAPUI, web services, and client-server architecture.
• SQL knowledge (Oracle, PostgreSQL, or MySQL).
• Networking knowledge: TCP/IP, LAN/WAN.
• Basic knowledge of AI concepts.
• Fluency in French and English (both written and spoken) is essential.
• ITIL certification is a plus; knowledge of networking, mobile OS, JSON/XML, workflow development tools is also desirable.

Soft Skills

• Strong analytical and problem‑solving mindset.
• Organized, methodical, and detail‑oriented.
• Good verbal and written communication skills.
• Proactive, curious, and team‑oriented.
• Strong interpersonal skills with internal and external stakeholders.
• Ability to manage multiple projects simultaneously, sometimes within tight timelines.
• Ability to switch between topics while maintaining clear priorities.

Total Rewards

• Location: Boulogne-Billancourt.
• Contract: Permanent (CDI).
• Remote work: up to 3 days per week.
• Benefits: 1 RTT day per month, works council, profit‑sharing, vacation bonus, meal vouchers, coverage of 2/3 of health insurance, reimbursement up to 50% of transport costs.

Recruitment Process

• First interview with HR.
• Second interview with Application Support Manager Europe and Project Director Europe.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.