Application Support Technician, Customer Service – Permanent (CDI)

Responsibilities

• Handle incoming calls and support emails
• Analyze and resolve customer requests related to our software
• Escalate and track incidents in Jira
• Apply application updates
• Perform application testing
• Update internal registries and the knowledge base

Requirements

• Service-oriented with a strong focus on customer satisfaction, supported by good listening and analytical skills.
• Prior experience in a regulated environment (banking, insurance, mutuals, healthcare) and strong computer literacy are assets.
• Good written communication skills and ease in interpersonal relations.
• Fluent in French and English. Dutch is a plus.
• Basic accounting knowledge and initial experience in the banking, insurance, or mutual sector.
• IT knowledge: Windows Server, client-server architecture, workstation (office tools, web browsers).
• Understanding of systems and database management (SQL, tools such as DBeaver).
• Basic technical skills (Python scripting, test tools such as Squash TM, or API tools such as Postman/Bruno) are a plus.
• Previous experience in service delivery management, handling complaints, or customer/technical support is desirable.

Core Competencies

Demonstrates strong customer service orientation with a focus on satisfaction, alongside analytical skills for resolving software-related requests. Proficient in both French and English, with foundational knowledge in banking and insurance sectors.

Highest-signal resume keywords

• Customer Support
• Incident Tracking in Jira
• SQL Database Management
• Python Scripting
• Service Delivery Management

ATS Optimization Keywords

Hard Skills

• Application Testing
• Basic Accounting Knowledge
• Windows Server
• Client-Server Architecture
• Workstation Management
• Software Updates
• Analytical Skills
• Technical Support
• API Tools
• Test Tools

Soft Skills

• Good Listening Skills
• Written Communication Skills
• Interpersonal Relations

Industry Keywords

• Regulated Environment
• Banking
• Insurance
• Mutuals
• Healthcare

Tools & Technologies

• Jira
• DBeaver
• Squash TM
• Postman
• Bruno