Application Support Specialist

Responsibilities

• Get application technical & functional knowledge.
• Support France based end user’s application issues by resolving user’s tickets/issues
• Enhancing business Application as needed
• Collaborate with India based teams using business English
• Write clean, maintainable and testable code following best practices and coding standards
• Troubleshoot, debug, and optimize application for performance and scalability
• Contribute to CI/CD pipelines wherever applicable
• Prepare technical documentation
• Proactively propose Continuous Improvements to add value to the Business.
• Coordinate with French speaking stake holders
• Prepare & participate in status reports, meetings
• Flexible to work in European Time zone between 9AM- 6PM CET, in the rarest of the rare event of any major outage or business critical situation during after hours/weekends then participate in resolution of the issue/situation

Qualifications/ Skills

• Strong SQL skill – 3 years of proven experience in any SQL (Postgres is preferred but open to any SQL experience)
• A full Stack developer in Java tech stack for minimum 3 years will be a great advantage on the job
• Exposure/Learnability in Angular UI skill
• AWS experience of 2 years to host web apps on AWS & use AWS services
• Ability to communicate effectively both in French and English and should have strong customer focus
• Strong have written and verbal communication skills
• Ability to learn and apply new skill, processes and tools.
• Technical understanding of products/services and/or ecosystem being supported.