Application Support Engineer, WCS, Warehouse Automation

Responsibilities

• Serve as the primary contact for customers requiring application support
• Manage support tickets and ensure compliance with SLA commitments
• Investigate, diagnose, and resolve software and system incidents
• Perform remote troubleshooting and technical interventions
• Implement corrective actions and temporary workarounds when needed
• Collaborate with development and technical teams on complex issues
• Maintain accurate documentation of incidents and resolutions
• Coordinate on‑site interventions when remote support is insufficient
• Perform preventive maintenance and system audits at customer locations
• Contribute to improving technical documentation and knowledge bases

Requirements

• 3+ years of experience in application support, software maintenance, or technical support roles
• Strong knowledge of SQL and relational databases
• Experience with C#, C++ or other object‑oriented programming environments
• Experience troubleshooting software applications in production environments
• Understanding of Windows-based application ecosystems
• Ability to analyze incidents and identify root causes
• Fluent French (written and spoken)
• Bachelor's degree or higher in Computer Science, Software Engineering, Information Systems, or related field

Certifications & Qualifications

• Bachelor's degree in Computer Science
• Bachelor's degree in Software Engineering
• Bachelor's degree in Information Systems