Application - Support & Development Engineer (L2) - Freelance (W/M/X)

Job Description

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty, Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.

Tasks

Support (50%)

• Resolve advanced L2 tickets: database usage, SQL queries, source code review
• Investigate complex incidents, access the code, and understand how it works
• Apply targeted code changes to resolve incidents
• Standard ticket management: validate, qualify, and track incidents through to resolution
• Provide second-line support to users and other support teams
• Manage and maintain product catalog/taxonomy attributes across internal platforms
• Modify and administer Freshdesk at the scripting/code level
• Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features

Development (50%)

• Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks
• Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)
• Build internal support tools
• Develop AI-powered tools for Support (MCP projects)
• Contribute ideas and prototypes for applying AI to support processes

Must Have Skills

• Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks
• Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL
• Ability to read/understand code and troubleshoot to eliminate bugs
• Ability to document and communicate technical solutions to non-technical users
• Excellent analytical skills, autonomy, and initiative
• Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams
• Experience using version control systems like Git and comfortable working with branches
• Fluent written and spoken English
• Proactive, versatile, and not afraid of challenges or moving between code and user-facing support

Nice to Have Skills

• Previous experience in L2/L3 technical support roles
• Experience monitoring deployments/products through Kibana and Grafana
• Experience with product taxonomy/catalog management
• Interest or experience in applied AI / automation (MCP, AI-assisted scripting)
• Experience with Freshdesk or similar ticketing platforms
• Experience in frontend technologies such as React, Vue, CSS
• Knowledge of DDD/Hexagonal Architecture

Benefits

• Variable bonus
• The dynamic and creative environment within international teams
• The variety of self-education courses on our e-learning platform
• Participation in meetups and conferences locally and internationally
• Flexible Office with up to 2 days at home

Equal Opportunity

For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.

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