Application Specialist/Technical Product Trainer

Empower customers by turning technical expertise into meaningful insights, growth, and long-term value.

Proclinical is seeking a motivated, multinational team of IP experts, technical trainers and qualified scientists. As a Customer Success Specialist, you provide pre- and post-sale technical training and product consulting to users.

Responsibilities

• Providing technical product demonstrations and training for customers and internal staff
• Development and design of customized training materials to meet customer needs and highlight product features by explaining and demonstrating search techniques using tailored examples
• Creation and delivery of technical instructions and demonstrations for pre- and post-sale support, workshops, user meetings, technical conferences, and remote or in-person customer meetings
• Evaluation of customer information needs and matching them to appropriate products and services in close collaboration with sales
• Gathering customer feedback on products, services, or policies and communicating this information to internal partners such as product development and sales.

Key Skills and Requirements

• Language Proficiency: excellent command of English and French; proficiency in additional European languages is highly desirable.
• Educational Background: Bachelor's degree in natural science with a strong foundation in chemistry and associated disciplines; an advanced degree is preferred.
• Preferred Expertise: Specialization in Pharmaceutical Chemistry, Biological Drug Discovery or Material Science.
• Communication & Presentation Skills: Exceptional ability to present complex scientific concepts, communicate product content effectively, and address inquiries with confidence.
• Technical & Industry Expertise: Proven experience in supporting scientific and intellectual property solutions, with a strong ability to articulate application-specific value propositions addressing user challenges.