Application Specialist/Technical Product Trainer

Overview

Empower customers by turning technical expertise into meaningful insights, growth, and long‑term value.

Proclinical is seeking a motivated, multinational team of IP experts, technical trainers and qualified scientists. As a Customer Success Specialist, you provide pre‑ and post‑sale technical training and product consulting to users.

Responsibilities

You are accountable for preparing and delivering training materials across various formats for user meetings, conferences, customer visits, and virtual sessions, and for driving growth, retention, cross‑selling, and customer penetration through your product and services expertise.

• Providing technical product demonstrations and training for customers and internal staff
• Development and design of customized training materials to meet customer needs and highlight product features by explaining and demonstrating search techniques using tailored examples
• Creation and delivery of technical instructions and demonstrations for pre‑ and post‑sale support, workshops, user meetings, technical conferences, and remote or in‑person customer meetings
• Evaluation of customer information needs and matching them to appropriate products and services in close collaboration with sales
• Gathering customer feedback on products, services, or policies and communicating this information to internal partners such as product development and sales.

Key Skills and Requirements

• Language Proficiency: excellent command of English and French; proficiency in additional European languages is highly desirable.
• Educational Background: Bachelor's degree in natural science with a strong foundation in chemistry and associated disciplines; an advanced degree is preferred.
• Preferred Expertise: Specialization in Pharmaceutical Chemistry, Biological Drug Discovery or Material Science.
• Communication & Presentation Skills: Exceptional ability to present complex scientific concepts, communicate product content effectively, and address inquiries with confidence.
• Technical & Industry Expertise: Proven experience in supporting scientific and intellectual property solutions, with a strong ability to articulate application‑specific value propositions addressing user challenges.