Application and Development Support M/F

Within the IT team in charge of Development and Application support the candidate will provide user support on various applications. This position will also involve providing tools/solutions development for ad hoc needs and the participation in project management.

This position is an opportunity to work with various business lines such as Investment, Trading, Operation and Risk and understand how an Asset Management is functioning.

This position is also an opportunity to learn about finance and financial products.

• Provide first level of support to users mainly on Global IT Platform but also on local Japanese software and local developments
• Escalate to second level of support if necessary and ensure issues are solved
• Organize the follow up / prioritization of issues and enhancement requests
• With the users, their business line and the global IT teams (Global IT Platform)
• With the local vendors (Local Japanese software)
• Manage reports and KPI related to issues and reliability plans
• Write specifications for new needs, features upgrades or maintenance related topics
• Develop VBA macros or Python scripts to help users in daily tasks