Alternance System, Network & Security Administration - Valbonne (F/H)

With state-of-the-art equipment and proprietary software optimized for reverseengineering and chip security analysis, Texplained supports chip manufacturers,governments, and integrators in security assessments, hardware backdoor detection,data extraction, and digital forensics.

System, Network & Security Administration

Managing Texplained's IT infrastructure, including :

• Configuring workstations (Mac & Windows) and servers (Linux), handling updates,backups, security, hardware replacements, licensing, and user support
• Administering company networks (wired & Wi-Fi), routers, switches, IP addressing,and WAN connection
• Managing Linux-based internal services (DHCP, DNS, NAS, Jira, Git, etc.)
• Administering the texplained.com website hosting (OVH), including PHP & MySQLupgrades and backups
• Updating the texplained.com website (WordPress, WooCommerce, Sensei Pro +Vimeo)
• Administering an AWS + Linux FTPS server, user management, security updates,scheduled tasks, TLS certificate management
• Administering DNS (Gandi)
• Managing Google Workspace (user creation, permissions, security) and Google Ads support

Software Testing & Support (in English)

Working closely with our development team and customers, your mission includes:

1. Software Testing

• Writing test plans
• Designing test cases based on software requirements
• Creating test datasets
• Writing and executing manual and automated test cases
• Enhancing the test environment (scripting)
• Analyzing, qualifying, and tracking bugs

2. Customer Support (in English)

• Delivering, installing, and training customers on our software
• Handling customer requests (written and phone support, mainly in English)
• Reproducing issues and coordinating with the internal team for troubleshooting
• Developing investigation and resolution plans
• Providing workarounds for incidents
• Managing support tickets and collaborating with various company departments
• Documenting support cases in a knowledge base
• Ensuring service level agreements are met
• Reporting on handled cases and time spent with clients
• Proposing service quality improvements
• Managing customer access rights

• Passion for IT and software testing
• Interest in security and hacking
• Customer-oriented mindset for technical support
• Fluent written and spoken English
• Curiosity and willingness to learn
• Ability to work independently and interface with multiple teams
• Solid knowledge of TCP/IP networks
• Basic knowledge of Linux systems

Bonus Skills

• Experience with Windows environments and C#
• Knowledge of testing environments (XStudio, QTest) and Virtual Machines
• Experience in:
• Automated testing for complex software
• Home networking and basic network services (DHCP, DNS, HTTP)
• WordPress, PHP/MySQL
• AWS, PGP, vsftpd, Lets Encrypt
• Google Workspace & Google Ads
• If you are dynamic, versatile, and enjoy working on cutting-edge technology projects, we want you on our team!

Rémunération fixe selon niveau d'études + âge,

Poste basé à Valbonne