Alternance Manager support - Customer Service

Job Description\n\n

Être support des équipes opérationnelles service client et les accompagner dans les démarches d'amélioration de la qualité de service aux clients;\n\n

• Identifier, analyser et résoudre les anomalies Métier;
• Formaliser la récurrence des anomalies et apporter des solutions.
• Piloter les actions de progrès du service
• Mener chaque axe de progrès selon la méthode de gestion de projet;
• Participer au déploiement des nouveaux systèmes d'information;
• Accompagner les gestionnaires clients dans leur besoin de formation;
• Au besoin, venir en renfort opérationnel des équipes service client\n\n

• Bonne maîtrise des outils informatiques de base :Excel, Word, Power Point, Power

BI

• Anglais
• Gestion de projet\n\n

Formation visée:\n\n

Préparation Bac 5 - spécialisation en supply chain serait un plus

About Us\n\n

Arcelor

Mittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference - to individuals, communities, businesses and society. At Arcelor

Mittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.\n\n

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at