Alternance – Global Key Account Management Excellence (H/F)

Within theGlobalChannel TeamTeamand reporting toGlobalKAM Excellence Owneryou will join ateam ofdedicated toindustrial and retail customers.

Your main mission

The Key Account Management Excellence Alternant supports the rollout of the KAM Program by helping the KAM community adopt systems, processes, and best practices. The role includesmaintainingand updating key system data,documentingand improving processes, preparing training materials, coordinating best‑practice sharing, supporting dedicated projects, and contributing to change management initiatives across the Global KAM organization.

Key activitiesand/or dedicated project

Systems & Data Management

• Ensure data accuracy, consistency, and completeness through regular checks and corrections.
• Support system enhancements:update customer and account data in CRM/MDM tools,user testing, documentation, feedback collection, and issue tracking.
• Create andmaintainuser guides, process documentation, and system reference materials.

Processand ProjectManagement & Optimization

• Participate in processdesignandgovernance, including reviews, and communication.
• Provide operational support to KAMs on systems, workflows, and data-related topicsand contribute to improving the user experience
• Develop materials (templates,step-by-step guides, FAQs)and delivertrainingto KAMs
• Supportchangemanagementplan, includingcommunication, onboarding, and feedback collection.
• Monitor adoption of new tools and processes and recommend improvement actions.
• Anyadditionalprojects agreed and assigned with the supervisor