Alternance Global IT Service Operations and Support Administrator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?\n\n

Finalité du poste

Vous assurez la mise en place, la maintenance et le support du parc informatique (sur site ou à distance). En tant que technicien confirmé, vous participez également à des projets transversaux : migrations, évolutions technologiques, déploiement de nouvelles solutions.

Missions

A. Support & Dépannage

Assurer l’assistance utilisateurs de premier niveau.

Diagnostiquer et dépanner les postes hardware et software (N1/N2) via prise en main à distance, téléphone ou intervention sur site.

Gérer les commandes de matériel et remplacer les pièces défectueuses.

B. Gestion des incidents

Escalader les incidents de niveau 3 (DSI locale ou centrale).

Assurer une communication claire et fluide avec les utilisateurs concernés.

C. Installation & Administration

Installer