Alternance - Command Center Internal Communication Manager (W/M)

Overview

Entity description: At Digital & IT, we harness the power of the latest technological advances and our history of industrial excellence to foster innovation and enable Air Liquide’s talents to thrive. How will you CONTRIBUTE and GROW at Air Liquide? You will be responsible for handling all internal communication concerning the Command Center and its activities. Based in our Paris headquarters, you will join a high-energy, international environment as the vital link between our Global Command Center and our worldwide business stakeholders. As we extend the presence of the Command Center to all Digital & IT customers, you will be the liaison, sharing the value of our services.

Responsibilities

• Global Reporting Synchronization: Partner with the Command Center to consolidate daily/monthly operational health reports, ensuring global consistency in how we report "uptime" and performance metrics.
• Stakeholder Mapping: Maintain and update global communication matrices, ensuring that the correct regional & global management are aware of new services, offerings, monthly newsletters, etc.
• Process Improvement for Comms: Audit existing notification templates and tools to reduce the "time-to-notify" during critical events.
• Prepare OSR’s for Digital & IT customers.

Qualifications

• Academic Background: Currently pursuing a Master’s degree in Corporate Communications, Information Systems, or Business Management, with a keen interest in how technology intersects with organizational transparency.
• Level of Experience: First experience or relevant internship in a corporate environment where you were responsible for managing information flow or technical writing.
• Mandatory Technical Expertise: High proficiency in Digital Communication Tools and technical writing/copyediting.
• Optional Technical Skills: Knowledge of ServiceNow or basic experience with Incident Management frameworks (ITIL) is a plus.
• Mandatory Interpersonal Skills: Ability to work under pressure, remain calm during fast-moving technical crises, and communicate clearly, simplifying complex technical jargon for any audience.
• Fluency in English.

Benefits & Inclusion

Air Liquide is a world leader in gases, technologies and services for Industry and Health. We welcome and consider applications from all qualified applicants, regardless of their background. We provide a stimulating learning and development environment, fostering diversity and inclusion, and supporting innovation through teamwork and collaboration.