Airport Duty Manager ORY
At Vueling, we believe that great opportunities start from within!
As part of the IAG Group and one of Europe's leading airlines, we continue to grow thanks to the talent, commitment and expertise of our people. Every day, more than 5,000 colleagues work together to connect people, places and opportunities across 250 routes in 30 countries.
Internal mobility is one of the ways we foster professional growth, encourage continuous learning and create new challenges for our teams. Whether you're looking to broaden your experience, develop new skills or take the next step in your career, this opportunity could be the perfect move for you.
Join us in shaping the future of aviation while continuing to make an impact within Vueling.
Mission
Oversee and manage real-time airport operations at Vueling’s designated stations, ensuring resource optimization and adherence to regulatory standards and company policies, with the aim of delivering seamless operations, enhancing customer satisfaction, and maintaining operational efficiency and punctuality.
Tasks & responsibilities
- Ensure constant and effective communication with key stakeholders.
- Make immediate operational decisions in line with company and regulatory standards.
- Allocate and optimize resources dynamically during real-time operations
- Supervise ancillary service management and ensure compliance with established standards.
- Anticipate and prepare for operational disruptions.
- Monitor and report incidents or deviations from standards.
- Support, mentor, and lead handling teams during operations.
- Manage night and off-peak operations.
- Enforce discipline and procedural compliance among handling teams
- Oversee safety and security compliance during operations.
- Perform any other responsibility or function that is assigned inherent to the job
Academic background
Bachelor’s degree in business administration, Aviation Management, or a related field. This academic background accelerates the understanding of airport operations, customer service strategies, and resource management. Candidates without a degree but with extensive hands‑on experience in airport operations or handling may also be considered.
Experience
- Minimum 3-5 years of experience in airport operations, handling, or passenger services. Experience in high-traffic international airports is essential to provide exposure to complex operational challenges.
- Aviation Regulations, with deep understanding of AESA, IATA, and Vueling-specific operational standards (e.g., Operations Manual).
- Customer Service Standards, with knowledge of processes related to ancillary services, complaint management, and service recovery.
- Deep understanding of AESA, IATA, and Vueling-specific operational standards (e.g., Operations Manual).
- Resource Management, with familiarity with staff allocation strategies and productivity metrics, such as hours-per-aircraft turnaround.
Skills
- Experience in making critical decisions during operational disruptions, such as cancellations, emergency landings, or severe weather conditions.
- Demonstrated ability to anticipate and address disruptions by preparing contingency plans, reallocating resources, and maintaining customer satisfaction.
- Comprehensive knowledge of safety and security requirements, including managing incidents involving passengers, equipment, or aircraft.
- Proficiency in airport operations management systems, incident reporting tools, and real‑time communication platforms.
- Familiarity with budget management or cost‑efficiency initiatives to understand the financial implications of operational decisions.
- English level C1, French level C1 required
- Spanish B2 desirable
Vueling Values
Our values are what we believe in, what we stand for and how we behave.
- Make it happen
- Make it better
- Make it safe
- Make it cost-focused
- Make it customer-oriented
- Win together