AI Success Engineer New Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

As part of Ivalua’s strategic commitment to GenAI adoption, we are creating a new role within our IT department: AI Success Engineer. This position is pivotal in accelerating the deployment and adoption of IVA Agents—our proprietary Generative AI agents—across all Ivalua departments. You will help drive innovation, automation, and operational efficiency on a global scale, working cross‑functionally and directly influencing the way we operate.

Responsibilities

• Guide and support internal employees/IVA builders in configuring, deploying, and fine‑tuning agents to best meet their operational needs.
• Champion IVA builders best practices, ensuring robustification, reinforcement, and successful rollout of IVA agents within the organization.
• Ensure consistency of agents & collections libraries across the entire organization to avoid duplication and promote standardized agents, collections, and tools.
• Act as a proxy for agent users, maintaining strong relationships to ensure high satisfaction and optimal usage.
• Collaborate with technical and business teams to identify pain points, gather feedback, and drive continuous improvement of IVA agents.
• Empower employees to harness the full potential of our GenAI agents, providing training, guidance, and support as needed.
• Contribute to the global GenAI adoption strategy, scaling solutions across multiple departments and geographies.
• Drive communication around IVA in the Extranet: managing user community, organizing webinars and open hours.

Qualifications

• Demonstrated ability to engage with business users, quickly understand their domain, and co‑create solutions for evolving or undefined problem spaces.
• Hands‑on experience with GenAI agent tools, especially in prompt engineering, agent building, deployment, and fine‑tuning.
• Deep curiosity and understanding of Generative AI & agents, with a passion for leveraging AI to streamline and automate business processes.
• Strong problem‑solving abilities and a user‑centric mindset.
• Strong communication and collaboration skills, able to act as a trusted advisor and bridge between technical and business teams.
• Adaptability, creativity, and a drive to create tangible value through innovation.

Benefits

• Hybrid working model (3 days in the office per week).
• Snacks and weekly lunches in the office.
• Professional development program and training opportunities.
• Diverse and inclusive work environment.
• Regular social events and team activities.