AI-Powered Support Experience Lead

Mirakl in Paris is seeking a hands-on administrator for One Help, Mirakl’s AI-powered digital support platform. You’ll configure the platform, manage AI settings, and refine conversational flows with Engineering.

You’ll analyze conversations and feedback to reduce friction, test AI answers, and drive adoption across Support, Product, and Engineering to meet real user needs. Strong ownership, curiosity about LLMs, and collaboration with cross-functional teams are essential as Mirakl scales its